Skip to content

Frequently Asked Questions

Everything you need to know about ordering, shipping, and working with Filtrous.

Ordering & Accounts

Is there a minimum order quantity?

No. You can order a single unit or a full pallet. We offer standard packs (typically 100 units) and bulk packs (1,000 units) with volume discounts.

How do I set up a wholesale account?

Contact us at info@filtrous.com or call (858) 224-9100. We'll set up your account with net terms, custom pricing, and a dedicated rep within 24 hours.

Do you offer net terms?

Yes. Qualified accounts can receive Net 30 terms. Contact our sales team to apply.

Can I get a quote for a large order?

Absolutely. Email sales@filtrous.com with the products and quantities you need, and we'll send a custom quote within a few hours.

Shipping & Delivery

How fast do orders ship?

Most orders arrive within 2–5 business days via ground shipping. Expedited options are available at checkout.

Do you ship internationally?

We primarily ship within the United States. For international inquiries, contact sales@filtrous.com and we'll work out logistics on a case-by-case basis.

What carriers do you use?

We ship via UPS, FedEx, and USPS depending on order size and destination. Expedited options (Next Day, 2-Day) are available at checkout.

Returns & Quality

What is your return policy?

Returns are accepted within 14 business days of delivery for unopened items. A 10% restocking fee applies. Contact orders@filtrous.com with your order number to initiate a return.

Do your products come with certificates of analysis?

Yes. Certificates of analysis (COAs) and lot-specific documentation are available for all products. Look up your COA using our Document Lookup. If you don't see what you need, email support@filtrous.com and we'll send it over.

Products & Technical

What product categories do you carry?

We carry 19 categories including syringe filters, autosampler vials, pipette tips, extraction kits, PCR kits, buffers, solvents, collection supplies, and more. Browse our full catalog for the complete list.

Can you help me choose the right product for my application?

Yes! Our team includes scientists with bench experience. Call (858) 224-9100 or email info@filtrous.com with details about your application, and we'll recommend the best product.

Still have questions? We're happy to help.

Contact Us